FAQs

How much does shipping cost?
Prices: $9.95 Standard, $12.95 Express 

$25 International (4-13 days)

How long will it take for my order to be made?
All of our pieces are handmade to order. Keeping this in mind, please allow a 5-10 business day processing window. Occasionally this may increase, so if you have any questions about the progress of your order please feel free to send us an email.

How long will it take to receive my order?
Once made, all of our packages are sent from Geelong via Australia Post. 
Express Shipping: 1-2 business days after posting (depending on location).

Where is my tracking number?
Every order we ship comes with a tracking number. You will receive yours via email once your order has been shipped. If you have not received your tracking number with your shipping confirmation email, please contact us at hello@zukanmade.com. 

Do you provide refunds/exchanges?
Unfortunately, as our products are made to order, we can not offer a refund or exchange if you order the wrong size or change your mind.

Can I get my ring resized?
Yes. We can resize all of our rings except our crystal rings. Send us an email or a message through Facebook or Instagram for more information.